Refund Policy
Thank you for choosing to be part of our community!
Refund Policy
Thank you for choosing to be part of our community!
Privacy Policy
Thank you for choosing to be part of our community!
Privacy Policy
Thank you for choosing to be part of our community!
Return & Exchange Policy
At CardoO, we aim to make the return and exchange process simple and clear. If something is not right with your order, our team is here to help.
General Conditions
- You do not need the original invoice to submit a return or exchange request.
- To be eligible for a return or exchange, the product must be returned in the same condition it was received, with the original packaging and all included accessories and contents.
- To be eligible for a return or exchange, the product must be returned in the same condition it was received, with the original packaging and all included accessories and contents.
Return & Exchange Period
- If the product is unopened and in its original condition, you may request a return within 7 days from the date of receipt.
- If the product has a manufacturing defect, you may request a return or exchange within 14 days from the date of receipt.
- As an additional option, you may request a return or exchange within 48 hours even if the product has been opened or used, provided that it is returned in the same condition and with all included contents. Shipping fees will be deducted from the refunded amount.
Promotional Offers
If your order included a gift or promotional item:
- It must be returned in its original condition
- Otherwise, its value may be deducted from the refund amount
Refunds
- Refunds are processed after the returned item is received and inspected.
- Once the return is approved, the refunded amount will appear in the customer’s account within 3 to 7 business days.
- Once the return is approved, the refunded amount will appear in the customer’s account within 3 to 7 business days.
Online Orders
- Return and exchange requests for online orders are subject to inspection and approval after the product is returned to us.
- Shipping fees applicable to the return process may be deducted from the refunded amount where applicable.
- Shipping fees applicable to the return process may be deducted from the refunded amount where applicable.
How to Request
To start a return or exchange request, please contact cardoO Customer Support through:
Manufacturing Defects
Products reported with manufacturing defects will be inspected upon receipt, and the appropriate return or replacement action will be taken according to CardoO policy.
Return & Exchange Policy
At CardoO, we aim to make the return and exchange process simple and clear. If something is not right with your order, our team is here to help.
General Conditions
To be eligible for a return or exchange, the product must be:
- In the same condition it was received
- With the original packaging
- With all accessories, parts, manuals, and included contents
Return & Exchange Period
- If the product has a manufacturing defect, you may request a return or exchange within 30 days from the date of receipt.
- If the product is unopened and in its original condition, you may request a return or exchange within 14 days from the date of receipt.
- As an additional option, you may request a return or exchange within 48 hours even if the product has been opened or used, provided that it is returned in the same condition and with all included contents. Shipping fees will be deducted from the refunded amount.
Promotional Offers
If your order included a gift or promotional item:
- It must be returned in its original condition
- Otherwise, its value may be deducted from the refund amount
Refunds
- Refunds are issued after the returned item is received, inspected, and approved.
- Approved refunds will be processed according to CardoO policy using the original payment method.
- Approved refunds will be processed according to CardoO policy using the original payment method.
Online Orders
- Return and exchange requests for online orders are subject to product inspection and approval.
- If the return is approved under the 48-hour convenience option, shipping fees will be deducted from the refunded amount.
- If the return is approved under the 48-hour convenience option, shipping fees will be deducted from the refunded amount.
How to Request
To start a return or exchange request, please contact cardoO Customer Support through:
Manufacturing Defects
Products reported with manufacturing defects will be inspected first, and the appropriate return or replacement action will be taken according to CardoO policy.