What to do if the iNote is not working?

Make sure the iNote is turned on and Power button is on. Make sure the pen power is on. Make sure the driver is installed correctly, otherwise re-install the driver. Reconnect the USB cable  or replace the USB interface.

What to do if INote fails to connect?

You can try one of the following methods:◦Reset the device by inserting a pin into the “Reset” hole for 3 seconds.◦Remove the device from eDraw App-About-My equipment.◦Turn off your Mobile Bluetooth, then turn it on again.◦Restart eDraw App and make sure it is the latest version.

Why the charging percentage doesn’t appear ?

1/ Make sure the charging box is fully charged  2/ Make sure the charger is connected or change the charger If you have any questions call us on 16852 from 10 am to 6 pm or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working […]

​Why is my VR blurry?

1/ Download application card board  2/ open The application and it will open camera automatic 3/ Scan the Qr code on the box and it will go to Card Board for cardoo  4/ Make sure to watch video VR or 3D 5/ Move the rollers in Vr according to the vision that is best for […]

What should I do in case Malfunction or break in glasses ?

Kindly send a photo of the broken part on Hi@Cardoo.co our team will reply on your mail within 3 working hours If you have any questions call us on 16852 from 10 AM to 6 PM or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours

Why earbuds not working during call otherwise able to hear music?

CardoO earbuds support all phones but please follow these steps  1/ Open the settings  2/ Select CardoO from Bluetooth  3/ Click on active calls and media  If you have any questions call us on 16852 from 10 am to 6 pm or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number, Our team […]

Why does the Directional circle not work on the mobile screen ?

Some types of screen aren’t compatible with CardoO products If you have any questions call us on 16852 from 10 am to 6 pm or fill in the Support form  on ht//cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours

What is the battery capacity?

The earbuds are 30 Amps and work for 4 hours continuously and the charging box is 160 Amps You can charge the earbuds from the box from 2 to 3 times If you have any questions call us on 16852 from 10 am to 10 pm or fill in the Support form  on https://cardoo.co/support/ you will get […]

Where can I find VR movies and games?

1- Download the Vr tube 360 ​​application and you will find thousands of videos and games on it, supported by CardoO Vr Pro2- Search for the app store on Vr or 360, and it will show you all the virtual reality applications3- Download the Iplay it Vr player app for Android to enjoy your mobile […]