We're here to help..

Get instant answers to common questions

FAQ

list of answers to common questions.

Create a ticket

Our customer care team is here.

Product Support

Discover new ways to enjoy our devices

Our guarantee

Frequently Asked Questions

We’ve compiled a list of answers to common questions.

 

Of course, CardoO offers you 100% original products because we are an Egyptian brand, we develop our product ourselves, products that were manufactured in production lines under our direct supervision to ensure the quality, and we also test each piece using the latest technology before shipping it to you, in addition to a full one year warranty against manufacturing defects including a free replacement of the product and Immediate retrieval in the event that the product does not conform to the specifications or to the materials offered in our Ads, it is necessary to know that all CardoO products are authorized by the National Telecom Regulatory Authority (NTRA) and under the supervision of the Consumer Protection Agency.

Click on “buy now” you will be transferred to the Cart page, and through it you will be able to adjust the quantity, add another product or Apply a discount though the “Apply code” button, then click on “Proceed to checkout”. login to checkout page or if you don’t have an account you will need to fill your information and choose your payment method whether by “Fawry Pay”, “cash on delivery” using Egyptian pound. Next you will need to check next to I have read and agree to the website terms and conditions, Finally you will need to click on “Place order”.
Congratulations, you have now completed placing your order and you should receive a call before shipping.

You can return the order within 14 days from the date of purchase, if it has any kind of industrial defects, or not identical to its photos and description on the website, provided that it is in the same condition that you received it with, including the box and all its Components, and in case you received a defective product, it will be replaced free of charge without paying any expenses.

You will need to open a ticket or a help request on the support page, you can contact us throughout the whole week from 10 am to 10 at night on Phone number: 2021 2129 4675 Or you can send us an email to hi@cardoo.co and our team is ready to provide you with the assistance you need.

If you have any questions call us on 0221294675 or fill in the Support form on https://cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours.

Send email

hi@cardoo.co

Give us a call

+20 2 2129 4675

Drop by

Maadi, Cairo

Create a ticket

Can’t find what you need? Our award-winning customer care team is here.

Products Support

Discover new ways to enjoy your devices with our how-to and help videos.

What Are The Benefits Of Using A SmartWatch?

Smartwatches were designed to enhance and improve smart phone usage.  The two work hand in hand or hand and wrist, rather.  Bluetooth technology allows the devices to work simultaneously.Here are some of the many advantages of having a smartwatch: Convenience.  Let’s face it.  People like to be well-informed.  They want to

Should I Buy A Smartwatch Or Normal Watch?

It’s like asking should i buy a smartphone or old mobile. As the world is becoming full of technology so why not to use smartwatches instead of normal watches. Smartwatches give you instant notifications on your wrists, tracks workouts and do much more than normal watch. You can change watch faces in smartwatch and can install utility apps which you

Are Smartwatches Harmful?

In truth, wearing a smart watch or wearable device is not likely to be harmful to your body. But vice versa it helps you to take more about your health and gives you daily reports about your current situation.

Which Is The Best Smartwatch?

In the Range of 1000-1500 L.E the best one is cardoo smartwatch , imagine just with 1000 L.E you can get all these features : 1-see phone calls2-check all your social media messages 3-phone messages4-capture photos with shaking your hand5-health sensors for (blood pressure – heart rate – oxygen in

Is It Worth Getting A Smartwatch?

Buying smartwatch is like buying the future . Cardoo smartwatch definitely has many great features, and for those who use them it is certainly worth  the money. It provides

Does Cardoo Smartwatch Has App ?

yes it does , search on apple store or ios store for wearfit app and download it.The app will provide you with daily report about your health, allow you to capture photos with just shaking your hand and many other features.

What Is A SmartWatch?

Is a wearable device in the form of a wristwatch, modern smartwatches provide a local touchscreen interface for daily use, while an associated smartphone app provides for management and telemetry (such as long-term biomonitoring).

What A Smart Watch Does?

Cardoo smartwatch is a mirror of your smartphone plus it has several health sensors that provides a lot of benefits.So you can :1- know who is calling you2-see the social media messages3-phone message4-capture photos with shaking your hand5-calculate your calories6-check your heart rate7-see the oxygen level in your blood8-blood pressure measurement

What Mobile Games Work With Mobile Joystick?

Cardoo Joystick supports more than 1000 game , for example: 1-Fotnite2-Pubg Mobile 3-Call of Duty Mobile 4-League of Legends 5-Cross Fire 6-Terminator 2  7-FIFA / Judgment Day 8- Rules of Survival 9-Survivor Royale 10-Free Fire 11-Battle Royale 12-Critical Ops

Which Is The Best Mobile Game Controller?

Cardoo joystick so far is the best one with its intelligence features : 1- R1&L1 for several uses in different games (shooting, speeding, Standing and sitting)2-analog touch-pad for fast movement and high flexibility 3-comfortable shape designed to comfort your hand4-Stand for watching movies

How Can I Use My Phone As A Joystick?

Buy Cardoo joystick , it is designed to fit all smartphones fix the size of the joystick , insert the mobile into it with adjusting the games setting to be compatible with every joystick button , now you phone has turned into a joystick.

What Is The Features Of Cardoo VR ?

Cardoo VR is designed from a comfortable components to feel relaxed while you are wearing it, with a built-in headphones that produce a clear sound. You can resize all its parts (lens distance, headphones length, view angel, strap size) to fit you personally.

How Can I Install The VR Into My Mobile ?

You can do it just in 5 steps : 1- scan the QR code on the paper that has come with the VR, it will modify your mobile setting with our VR 2-Scan the QR code on the VR box 3-Choose any game or movie 4-put your mobile in Cardoo

Can VR Cause Blindness?

VR won’t make you blind any more than TV will. Screens and lens are now clear and pure . Due to the advanced technologies and the huge improvement in glasses industry there is no need to feel scared.

What Age Is Safe For VR?

VR headsets are recommended for ages 13+ mostly . Cardoo VR is designed for people above 13 years because we follows the scientific recommendations for our customers safety

Should I Buy VR Or Wait?

you should buy it immediately , it is totally an entertain device , and also you could watch a scientific lecture from Harvard university and got training to improve your cognitive abilities .

Is VR Worth Buying?

The short yes worth it , Imagine having a home cinema and Amusement Park simulation games everywhere just one click with you phone could change your mood.

How Do I Know If My Phone Has Gyroscope?

Its very simple dear. Follow these simple steps:1-Open YouTube2-Play any 360° video If you can play it with no errors; then your smartphone is compatible with the VR technology.

Can We Use VR In Any Mobile?

VR devices are compatible with all samrtphones which supports the 360 and 3D technologies, and these functions are available in all the recently released smartphones .

What Is VR ?

Virtual reality is a simulated experience that can be similar to or completely different from the real world. By integrating your smartphone with the vr Device , you can enjoy 3D movies , games , and turn your mobile into home cinema

why is the Ok button not working ?

Please put the phone Upside down far away from the Ok button if you have any questions call us on 0221294675 from 10 AM to 6 PM or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours

Where can I find VR movies and games?

1- Download the Vr tube 360 ​​application and you will find thousands of videos and games on it, supported by CardoO Vr Pro2- Search for the app store on Vr or 360, and it will show you all the virtual reality applications3- Download the Iplay it Vr player app for

What is the battery capacity?

The earbuds are 30 Amps and work for 4 hours continuously and the charging box is 160 Amps You can charge the earbuds from the box from 2 to 3 times If you have any questions call us on 0221294675 from 10 am to 10 pm or fill in the

Why does the Directional circle not work on the mobile screen ?

Some types of screen aren’t compatible with CardoO products If you have any questions call us on 0221294675 from 10 am to 6 pm or fill in the Support form  on ht//cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours

Why earbuds not working during call otherwise able to hear music?

CardoO earbuds support all phones but please follow these steps  1/ Open the settings  2/ Select CardoO from Bluetooth  3/ Click on active calls and media  If you have any questions call us on 0221294675 from 10 am to 6 pm or fill in the Support form  on https://cardoo.co/support/ you

What should I do in case Malfunction or break in glasses ?

Kindly send a photo of the broken part on Hi@Cardoo.co our team will reply on your mail within 3 working hours If you have any questions call us on 0221294675 from 10 AM to 6 PM or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number,

​Why is my VR blurry?

1/ Download application card board  2/ open The application and it will open camera automatic 3/ Scan the Qr code on the box and it will go to Card Board for cardoo  4/ Make sure to watch video VR or 3D 5/ Move the rollers in Vr according to the

Why the charging percentage doesn’t appear ?

1/ Make sure the charging box is fully charged  2/ Make sure the charger is connected or change the charger If you have any questions call us on 0221294675 from 10 am to 6 pm or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number, Our

What to do if INote fails to connect?

You can try one of the following methods:◦Reset the device by inserting a pin into the “Reset” hole for 3 seconds. ◦Remove the device from eDraw App-About-My equipment. ◦Turn off your Mobile Bluetooth, then turn it on again. ◦Restart eDraw App and make sure it is the latest version.

What to do if the iNote is not working?

Make sure the iNote is turned on and Power button is on. Make sure the pen power is on. Make sure the driver is installed correctly, otherwise re-install the driver. Reconnect the USB cable  or replace the USB interface.

What to do if the pen is not working?

Make sure your pen is fully charged. Make sure the pen you are using is compatible with iNote. If not, please follow the pen Calibration method before using. Make sure the driver is installed correctly.

The pen keys are not working?

In order for the pen keys to work, the pen tip should be touching the iNote screen surface and the distance between the pen tip and the iNote surface should be within 10 mm.

Why did it connect with one earbud, not the two?

CardoO earbuds support all phones, please follow these steps 1/ Click on the Bluetooth settings  2/ Click on the unpairing word 3/ Put CardoO earbuds in the charging box.  4/ Charge the box with the original USB until 100% 5/ Take The 2 earbuds out from the charging box at

Why 2 Bluetooth appears?

CardoO earbuds support all phones, please follow these steps 1/ Click on settings  2/ Click on the unpairing word 3/ Put CardoO earbuds in the charging box.  4/ Charge the box with the original USB until 100% 5/ Take The 2 earbuds out from the charging box at the same

Why the person I call doesn’t hear me?

CardoO earbuds support all phones, please follow these steps 1/ Click on settings  2/ Click on the unpairing word 3/ Put CardoO earbuds in the charging box.  4/ Charge the box with the original USB until 100% 5/ Take The 2 earbuds out from the charging box at the same

Why are the earbuds discharging so fast?

1/ Use the earbuds till reaching the 0% 2/ Put earbuds in the charging box until 100%  3/ Leave it charging with the original USB at least for 2 hours if you have any questions call us on 0221294675 from 10 Am to 6 Pm or fill in the Support

Why the charging box won’t connect to the earbuds ?

1/ Charge the box with the original USB until 100% 2/Put the earbuds in the charging box If you have any questions call us on 0221294675 from 10 am to 6 pm or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number, Our team will call

َWhat’s the reason for noisy sound?

 kindly call us on 0221294675 from 10 am to 6 pm or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours