We're here to help..

Get instant answers to common questions

FAQ

list of answers to common questions.

Create a ticket

Our customer care team is here.

Product Support

Discover new ways to enjoy our devices

Our guarantee

Frequently Asked Questions

We’ve compiled a list of answers to common questions.

 

Of course, CardoO offers you 100% original products because we are an Egyptian brand, we develop our product ourselves, products that were manufactured in production lines under our direct supervision to ensure the quality, and we also test each piece using the latest technology before shipping it to you, in addition to a full one year warranty against manufacturing defects including a free replacement of the product and Immediate retrieval in the event that the product does not conform to the specifications or to the materials offered in our Ads, it is necessary to know that all CardoO products are authorized by the National Telecom Regulatory Authority (NTRA) and under the supervision of the Consumer Protection Agency.

Click on “buy now” you will be transferred to the Cart page, and through it you will be able to adjust the quantity, add another product or Apply a discount though the “Apply code” button, then click on “Proceed to checkout”. login to checkout page or if you don’t have an account you will need to fill your information and choose your payment method whether by “Fawry Pay”, “cash on delivery” using Egyptian pound. Next you will need to check next to I have read and agree to the website terms and conditions, Finally you will need to click on “Place order”.
Congratulations, you have now completed placing your order and you should receive a call before shipping.

You can return the order within 14 days from the date of purchase, if it has any kind of industrial defects, or not identical to its photos and description on the website, provided that it is in the same condition that you received it with, including the box and all its Components, and in case you received a defective product, it will be replaced free of charge without paying any expenses.

You will need to open a ticket or a help request on the support page, you can contact us throughout the whole week from 10 am to 10 at night on Phone number: 2021 2129 4675 Or you can send us an email to hi@cardoo.co and our team is ready to provide you with the assistance you need.

If you have any questions call us on 0221294675 or fill in the Support form on https://cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours.

Send email

hi@cardoo.co

Give us a call

+20 2 2129 4675

Drop by

Maadi, Cairo

Create a ticket

Can’t find what you need? Our award-winning customer care team is here.

Products Support

Discover new ways to enjoy your devices with our how-to and help videos.

The pen keys are not working?

In order for the pen keys to work, the pen tip should be touching the iNote screen surface and the distance between the pen tip and the iNote surface should be within 10 mm.

What to do if the pen is not working?

Make sure your pen is fully charged. Make sure the pen you are using is compatible with iNote. If not, please follow the pen Calibration method before using. Make sure the driver is installed correctly.

What to do if the iNote is not working?

Make sure the iNote is turned on and Power button is on. Make sure the pen power is on. Make sure the driver is installed correctly, otherwise re-install the driver. Reconnect the USB cable  or replace the USB interface.

What to do if INote fails to connect?

You can try one of the following methods:◦Reset the device by inserting a pin into the “Reset” hole for 3 seconds. ◦Remove the device from eDraw App-About-My equipment. ◦Turn off your Mobile Bluetooth, then turn it on again. ◦Restart eDraw App and make sure it is the latest version.

​Why is my VR blurry?

1/ Download application card board  2/ open The application and it will open camera automatic 3/ Scan the Qr code on the box and it will go to Card Board for cardoo  4/ Make sure to watch video VR or 3D 5/ Move the rollers in Vr according to the

What should I do in case Malfunction or break in glasses ?

Kindly send a photo of the broken part on Hi@Cardoo.co our team will reply on your mail within 3 working hours If you have any questions call us on 0221294675 from 10 AM to 6 PM or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number,

Why does the Directional circle not work on the mobile screen ?

Some types of screen aren’t compatible with CardoO products If you have any questions call us on 0221294675 from 10 am to 6 pm or fill in the Support form  on ht//cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours

Where can I find VR movies and games?

1- Download the Vr tube 360 ​​application and you will find thousands of videos and games on it, supported by CardoO Vr Pro2- Search for the app store on Vr or 360, and it will show you all the virtual reality applications3- Download the Iplay it Vr player app for

why is the Ok button not working ?

Please put the phone Upside down far away from the Ok button if you have any questions call us on 0221294675 from 10 AM to 6 PM or fill in the Support form  on https://cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours

What Is VR ?

Virtual reality is a simulated experience that can be similar to or completely different from the real world. By integrating your smartphone with the vr Device , you can enjoy 3D movies , games , and turn your mobile into home cinema

Can We Use VR In Any Mobile?

VR devices are compatible with all samrtphones which supports the 360 and 3D technologies, and these functions are available in all the recently released smartphones .

How Do I Know If My Phone Has Gyroscope?

Its very simple dear. Follow these simple steps:1-Open YouTube2-Play any 360° video If you can play it with no errors; then your smartphone is compatible with the VR technology.

Is VR Worth Buying?

The short yes worth it , Imagine having a home cinema and Amusement Park simulation games everywhere just one click with you phone could change your mood.

Should I Buy VR Or Wait?

you should buy it immediately , it is totally an entertain device , and also you could watch a scientific lecture from Harvard university and got training to improve your cognitive abilities .

What Age Is Safe For VR?

VR headsets are recommended for ages 13+ mostly . Cardoo VR is designed for people above 13 years because we follows the scientific recommendations for our customers safety

Can VR Cause Blindness?

VR won’t make you blind any more than TV will. Screens and lens are now clear and pure . Due to the advanced technologies and the huge improvement in glasses industry there is no need to feel scared.

How Can I Install The VR Into My Mobile ?

You can do it just in 5 steps : 1- scan the QR code on the paper that has come with the VR, it will modify your mobile setting with our VR 2-Scan the QR code on the VR box 3-Choose any game or movie 4-put your mobile in Cardoo

What Is The Features Of Cardoo VR ?

Cardoo VR is designed from a comfortable components to feel relaxed while you are wearing it, with a built-in headphones that produce a clear sound. You can resize all its parts (lens distance, headphones length, view angel, strap size) to fit you personally.

How Can I Use My Phone As A Joystick?

Buy Cardoo joystick , it is designed to fit all smartphones fix the size of the joystick , insert the mobile into it with adjusting the games setting to be compatible with every joystick button , now you phone has turned into a joystick.

Which Is The Best Mobile Game Controller?

Cardoo joystick so far is the best one with its intelligence features : 1- R1&L1 for several uses in different games (shooting, speeding, Standing and sitting)2-analog touch-pad for fast movement and high flexibility 3-comfortable shape designed to comfort your hand4-Stand for watching movies

What Mobile Games Work With Mobile Joystick?

Cardoo Joystick supports more than 1000 game , for example: 1-Fotnite2-Pubg Mobile 3-Call of Duty Mobile 4-League of Legends 5-Cross Fire 6-Terminator 2  7-FIFA / Judgment Day 8- Rules of Survival 9-Survivor Royale 10-Free Fire 11-Battle Royale 12-Critical Ops