What’s the reason for noisy sound?
kindly call us on 16852 from 10 am to 6 pm or fill in the Support form on https://cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours
Category: Support
Why the charging box won’t connect to the earbuds ?
1/ Charge the box with the original USB until 100% 2/Put the earbuds in the charging box If you have any questions call us on 16852 from 10 am to 6 pm or fill in the Support form on https://cardoo.co/support/ you will get a ticket number, Our team will call you within 3 working hours
Why are the earbuds discharging so fast?
1/ Use the earbuds till reaching the 0% 2/ Put earbuds in the charging box until 100% 3/ Leave it charging with the original USB at least for 2 hours if you have any questions call us on 16852 from 10 Am to 6 Pm or fill in the Support form on https://cardoo.co/support/ you will get a […]
Why the person I call doesn’t hear me?
CardoO earbuds support all phones, please follow these steps 1/ Click on settings 2/ Click on the unpairing word 3/ Put CardoO earbuds in the charging box. 4/ Charge the box with the original USB until 100% 5/ Take The 2 earbuds out from the charging box at the same time 6/ Pairing again If you […]
Why 2 Bluetooth appears?
CardoO earbuds support all phones, please follow these steps 1/ Click on settings 2/ Click on the unpairing word 3/ Put CardoO earbuds in the charging box. 4/ Charge the box with the original USB until 100% 5/ Take The 2 earbuds out from the charging box at the same time 6/ Pairing again If you […]
Why did it connect with one earbud, not the two?
CardoO earbuds support all phones, please follow these steps 1/ Click on the Bluetooth settings 2/ Click on the unpairing word 3/ Put CardoO earbuds in the charging box. 4/ Charge the box with the original USB until 100% 5/ Take The 2 earbuds out from the charging box at the same time 6/ Pairing […]
The pen keys are not working?
In order for the pen keys to work, the pen tip should be touching the iNote screen surface and the distance between the pen tip and the iNote surface should be within 10 mm.
The Computer does not go into sleep mood while using the iNote?
Do not place the pen on the surface of iNote when you are not using it as the iNote stays in work mode by a simple touch.
What to do if the keyboard shortcuts are not working?
Make sure the shortcut function is enabled on the drive, then click ok or apply. Make sure you are using the correct definitions of key functions.
What to do if the pen is not working?
Make sure your pen is fully charged. Make sure the pen you are using is compatible with iNote. If not, please follow the pen Calibration method before using. Make sure the driver is installed correctly.
